Legal and Privacy Policy
At Global Heroes /Ivy House Media Limited, we value your trust and are committed to protecting your privacy and complying with all applicable laws. This Legal and Privacy Policy outlines how we handle your personal information, the terms of using our website, and our partnership with Printful for order fulfillment.

Legal Notice

By accessing or purchasing from Global Heroes /Ivy House Media Limited, you agree to the following terms:

  • All products are custom-made to order. The designs, images, and content on this website are proprietary and may not be reproduced without written consent.
  • We are not liable for delays caused by third-party services such as Printful, shipping carriers, or customs authorities.
  • Any disputes related to your use of our website or purchases must be resolved under the laws of Canada.

 

Privacy Policy

At Global Heroes /Ivy House Media Limited, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data and your rights regarding your personal information.

  1. Information We Collect

We collect the following types of personal information to process your orders and improve your shopping experience:

1.1. Information You Provide

  • Personal Details: Name, email address, phone number, shipping, and billing addresses.
  • Payment Information: Processed securely through third-party payment processors (we do not store your payment details).

1.2. Automatically Collected Information

  • Device Information: IP address, browser type, operating system, and other technical details.
  • Cookies and Analytics Data: Tracks website usage and preferences to improve functionality and marketing.

1.3. Order Information

  • Products purchased, order value, and custom design details, if applicable.
  1. How We Use Your Information

We use your information to:

  • Process and fulfill your orders, including manufacturing and shipping.
  • Communicate with you about order updates, promotions, and customer support inquiries.
  • Analyze website performance and enhance user experience.
  • Comply with legal requirements.


  1. Sharing Your Information

We share your personal information only as necessary to provide our services:

3.1. With Printful

  • We partner with Printful for product manufacturing and order fulfillment. Your shipping details and product specifications are shared with Printful to complete your order.
  • Printful complies with GDPR, CCPA, and other data protection regulations. Learn more about their privacy practices here.

3.2. With Third-Party Service Providers

We work with trusted providers for:

  • Payment Processing: Securely handle your payment information.
  • Analytics: Track website performance and customer behavior.
  • Marketing Tools: Manage email communications and advertisements.

3.3. Legal Compliance

We may disclose your information if required by law, such as to comply with court orders or government regulations.

  1. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your shopping experience:

  • Essential Cookies: Enable website functionality, such as cart management and secure logins.
  • Performance Cookies: Collect data on website usage to enhance functionality.
  • Marketing Cookies: Deliver personalized ads and content.

You can manage cookie preferences in your browser settings. For more details, review our Cookie Policy.

  1. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

5.1. GDPR (EU)

  • Access: Request a copy of your personal data.
  • Correction: Correct inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal data.
  • Restriction: Limit how your data is processed.

5.2. CCPA (California)

  • Know: Access the categories of personal information we collect and how it’s used.
  • Delete: Request deletion of your personal information.
  • Opt-Out: Decline the sale of your personal data (Note: We do not sell your data).

To exercise these rights, contact us at [Your Email Address].


  1. Data Retention

We retain your personal data only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes. After this period, your data is securely deleted.


  1. Data Security

We take the following measures to protect your data:

  • SSL encryption for secure data transfer.
  • Restricted access to personal data.
  • Regular monitoring of our systems for vulnerabilities.


  1. Third-Party Links

Our website may include links to third-party sites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information

  1. Updates to This Privacy Policy

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated “Last Revised” date.

  1. Contact Us

If you have any questions about this Privacy Policy or your personal information, contact us at:

    • Email: support@globalheroes.com
    • Mailing Address: 2660 Sherwood Heights Drive, Unit 202, Oakville, Ontario, L6J 7Y8, Canada