Payments Policy
Thank you for choosing to shop with us! To ensure a smooth shopping experience, please review our payments policy below.

1. Accepted Payment Methods
We accept the following payment methods:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover.
  • Online Payment Platforms: PayPal, Apple Pay, Google Pay.
  • Other Methods: Depending on your region, additional payment methods may be available at checkout.

 

2. Payment Processing

  • All payments are processed securely through trusted third-party payment gateways.
  • Once your payment is successfully processed, you will receive an email confirmation with your order details.
  • Your payment method will be charged at the time of purchase.

 

3. Currency
All prices displayed on our website are in Canadian Dollars, and transactions will be processed in the same currency. Please note that your bank or payment provider may apply currency conversion fees if you’re shopping from another country.

 

4. Taxes and Duties

  • Depending on your location, sales tax, VAT, or other applicable taxes may be added at checkout.
  • For international orders, import duties or customs fees may apply. These charges are the responsibility of the customer and are not included in the order total.

 

5. Refunds and Chargebacks

  • Refunds for approved returns or cancellations will be processed to your original payment method. Please allow 5-7 business days for the refund to appear in your account.
  • Chargebacks without prior contact to resolve an issue may result in account restrictions.

 

6. Secure Transactions

We prioritize your security and use encryption and secure payment gateways to protect your personal and financial information. Your payment details are not stored on our servers.

 

7. Payment Issues
If you encounter any issues during checkout, please contact us immediately at support@globalheroes.com. Common issues include:

  • Insufficient funds.
  • Incorrect card information.
  • Bank or card provider restrictions.

We will do our best to assist you promptly.

 

8. Cancellations
We do not allow cancellations once an order is placed, as all products are custom-made and printed on demand. Each item is created specifically for you, and production begins shortly after the order is confirmed. If you have any questions or concerns about your order, please contact us at support@globalheroes.com

9. Discounts and Promotions

  • Discounts, coupons, and promotions must be applied at checkout. They cannot be retroactively applied to completed orders.
  • Promotions are subject to expiration dates and terms outlined at the time of the offer.

 

10. Questions?

For any questions or concerns regarding our payment policy, please contact us at support@globalheroes.com We’re here to help!

 

 

Return Policy
Thank you for shopping with us! We strive to ensure you are completely satisfied with your purchase. Please read our return policy carefully to understand how we handle returns, refunds, and replacements.


ALL RETURNS MUST BE APPROVED BY OUR CUSTOMER SERVICE TEAM
BEFORE BEING SHIPPED.

1. Returns for Damaged, Defective or Wrong Items
If you receive a damaged, defective, or incorrect product, we sincerely apologize for the inconvenience. We are happy to offer a replacement or a full refund.


Requirements:

  • Notify us within 14 days of receiving your order.
  • Provide clear photos of the damaged or defective product.

Do I Need to Return the Item? In most cases, you will not need to return the damaged or defective product. However, we reserve the right to request a return if necessary for quality control purposes.


If a return is required:

  • We will provide a prepaid shipping label so you can return the item at no additional cost.

 

Resolution Process:
Once your claim is reviewed and approved, we will:

  • Ship a replacement product at no additional cost, or
  • Issue a full refund, including shipping charges.

    Global Heroes ( Ivy House Media Limited )  does not provide prepaid returns shipping labels at the moment, and returns shipping for exchanges is at the customers expense.

    Please note that any outbound shipping costs paid are non-refundable.

 

2. Incorrect Shipping Address

It is the customer’s responsibility to provide accurate shipping information. If your order is returned due to an incorrect or incomplete address:

  • You will be responsible for the cost of reshipping the order.
  • Refunds are not available for orders lost due to an incorrect address.

If you have provided us with the correct address and the package has not arrived within the estimated shipping time as per our shipping policy, plus 15 business days for possible delays, or there is no update on the tracking info for more than 10 business days, please reach out to us, if we are unable to trace down the package we will re-ship a replacement free of charge. Please contact us within 10 business days from the last estimated delivery date so we can assist you with the matter. Once we ship the package the customer is responsible to follow the tracking updates because they often contain important information from the carrier. 

 

3. Unclaimed Packages
If your package is unclaimed and returned to us, you may request a reshipment. Reshipping costs will be the responsibility of the customer.

 

4. Returns for Other Reasons (Size Exchanges or Buyer’s Remorse)
As all products are custom-made to order. We print on demand and do not accept returns or exchanges for reasons such as:

  • Buyer’s remorse.
  • Incorrect size selection.

To help you select the correct size, please refer to the size charts available on our website or on select product page. If you have questions, feel free to contact us before placing your order.

 

5. How to Submit a Return or Replacement Request
To initiate a return or replacement request, please email us at support@globalheroes.com with the following information:

  • Your order number.
  • A detailed description of the issue.
  • Photos of the item, if applicable.

We will review your request and respond within 2-3 business days.

 

6. Non-Returnable Items
The following items cannot be returned or exchanged:

  • Custom-designed products.
  • Items purchased on final sale or clearance.

 

7. Refunds
Once your return is approved (if applicable), refunds will be processed within 5-7 business days to your original payment method.

 

WE DO NOT ACCEPT RETURNS, REFUNDS, OR EXCHANGES IF

  • You want a refund/return because you “changed your mind”. We print on demand and therefore we cannot accept returns/refunds with that inquiry because all items are made specifically for you.
  • You do not use the email above to have your return request reviewed and approved by our team, prior to you sending your product back.
  • You have requested a return after 14 days of receiving your package
  • The exchange item is a different print or style than the original item
  • If you have placed and order and requested a cancelation because once you place an order we begin with the printing process almost in real time.
  • Order cancelation – we print on demand at the moment you place the order. There are no cancelations for accidental or test order. If you have any questions
    ask BEFORE you place an order. Please do NOT place an order if you do not want the product for whatever reason.
  • The item(s) have been worn or washed
  • The garment is a swimsuit, bikini set, bikini bottom, swim turnks, boxer briefs.
  • The item(s) have been altered in any way
  • The item(s) are in any way defective from the original and salable condition, unless the condition is our fault
  • The item(s) do not have the original tags on them
  • The item(s) are Final Sale – No refunds or exchanges accepted.

Global Heroes ( Ivy House Media Limited )  does not provide prepaid returns shipping labels at the moment, and returns shipping for exchanges is at the customers expense.


Please note that any outbound shipping costs paid are non-refundable.

Questions?
If you have any questions about our return policy or need assistance, please contact us at support@globalheroes.com