Shipping Policy
Thank you for shopping with us! We aim to deliver your order in a timely and efficient manner. Please read our shipping policy for detailed information about processing times, shipping methods, and delivery expectations.

1. Order Processing Times
All products are custom-made to order. Please allow the following time for your order to be processed before shipment:

  • Fulfillment Time: 2–7 business days.
    Average times: 2–5 days for apparel, 5–7 days for other products like accessories or home goods.

Once your order is fulfilled, you will receive a shipping confirmation email with tracking details.

 

2. Shipping Methods and Delivery Times
We partner with reliable carriers to ensure your products arrive safely. Delivery times vary depending on your location and selected shipping method:

Region Estimated Delivery Time*
United States 3–7 business days
Canada 5–10 business days
Europe 5–15 business days
International 10–20 business days


*Delivery times are estimates and do not include the processing time for fulfillment.

 

3. Shipping Rates
Shipping costs are calculated at checkout based on your location, the number of items, and the shipping method selected. You will see the final shipping cost before completing your purchase.

 

4. International Shipping

We ship to most countries worldwide. However, international orders may be subject to additional customs fees or import duties. These charges are determined by your country’s customs authority and are the responsibility of the customer.

 

5. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can use this to monitor the status of your shipment. If you experience any issues with tracking or delivery, please contact us at support@globalheroes.com.

 

6. Split Shipments
For orders containing multiple items, products may be shipped separately to ensure faster delivery. You will receive a separate tracking number for each shipment.

 

7. Lost or Stolen Packages
We are not responsible for packages lost or stolen after delivery. However, if your package is marked as delivered but you did not receive it:

  • Check with neighbours or your local post office.
  • Contact us at support@globalheroes.com so we can assist you in filing a claim with the carrier.

 

8. Delays and Exceptions
While we strive to meet our estimated delivery times, unforeseen circumstances such as holidays, weather events, or customs delays may impact delivery. We appreciate your patience in such cases.

 

9. Questions?
For any questions or concerns about shipping, please contact us at support@globalheroes.com.We’re here to help ensure a smooth delivery process!