Terms of Service
This website is owned and operated by Global Heroes/Ivy House Media Limited. Throughout the site, the terms “we,” “us,” and “our” refer to Global Heroes/Ivy House Media Limited. We provide this website, including all information, tools, and services available to you, the user, subject to your acceptance of the terms, conditions, policies, and notices outlined here. By accessing our website and/or purchasing a product, you engage in our “Service” and agree to abide by the following terms and conditions (“Terms of Service,” “Terms”), including any additional terms and policies referenced or linked within. These Terms of Service apply to all visitors, including but not limited to browsers, customers, merchants, and contributors of content. Please carefully read these Terms of Service before using our website. By accessing or using any part of the site, you agree to these Terms. If you do not agree with all the terms and conditions outlined here, you may not access the website or use any of the services. Any new features or tools added to our site will also fall under these Terms of Service. We reserve the right to update or modify any part of these Terms by posting updates on this page. It is your responsibility to check this page periodically for any changes. Your continued use of or access to the website after changes are posted constitutes your acceptance of those updates. Our online store is hosted by Siteground and Printful, which provides us with the platform to sell our products and services to you.
Section 1 – Online Store Terms
By using our website, you confirm that you are of the legal age of majority in your region or that you have obtained consent from a parent or guardian if you are a minor. You may not use our products or services for any unlawful or unauthorized purposes, nor may you violate any laws in your jurisdiction, including copyright regulations. You are prohibited from transmitting viruses, malware, or any destructive code. Any breach of these terms will result in an immediate termination of your access to our services.
Section 2 – General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You acknowledge that your content (excluding credit card details) may be transmitted over various networks and undergo technical adaptations to meet the requirements of connecting systems. Credit card details are always encrypted during transmission. You agree not to copy, reproduce, sell, resell, or exploit any part of our Service or website content without express written permission from us.
Section 3 – Accuracy and Timeliness of Information
We strive to ensure the accuracy of the information provided on this website but cannot guarantee its completeness or timeliness. The materials on this site are for general informational purposes only and should not be solely relied upon for decision-making. We reserve the right to update or modify the content of this site at any time, but we are under no obligation to update outdated information.
Section 4 – Modifications to Services and Prices
All prices are subject to change without prior notice. We may modify or discontinue any part of the Service at any time without notice. We are not liable to you or any third party for any price changes, suspension, or discontinuation of the Service.
Section 5 – Products or Services
Certain products or services are available exclusively through our website and may have limited quantities. These items are subject to return or exchange only as specified in our Return Policy. We make every effort to display product images and colours accurately. However, we cannot guarantee that your device’s display will reflect colours precisely. We reserve the right to limit sales of our products to individuals, regions, or jurisdictions on a case-by-case basis. Descriptions of products and pricing are subject to change at our discretion, and we reserve the right to discontinue any product at any time.
Section 6 – Billing and Account Information
We reserve the right to reject any order you place with us. We may limit or cancel quantities purchased per person, household, or order. If changes or cancellations occur, we will attempt to notify you via the contact information provided at the time of purchase. You agree to provide accurate and complete account information, including email addresses and payment details, to ensure we can complete your transactions.
Section 7 – Returns and Cancellations
Since all our products are custom-made and printed on demand, cancellations are not allowed after an order is placed. Returns or exchanges are only accepted for defective, damaged, or incorrect items. Please refer to our Return Policy for additional details.
Section 8 – Third-Party Tools and Links
We may offer access to third-party tools or links that we neither manage nor control.
You acknowledge that we provide access to these tools and links “as is” and without warranties or endorsements. We are not responsible for any issues or disputes arising from their use. We recommend reviewing the terms and conditions of any third-party tools or websites before using them.
Section 9 – User Comments and Feedback
If you submit ideas, feedback, or other creative suggestions to us, you agree that we may use, edit, or distribute such content without restriction. You are responsible for ensuring that your submissions do not infringe on the rights of third parties. We are not obligated to maintain the confidentiality of or compensate you for any comments submitted.
Section 10 – Personal Information
Your submission of personal information is governed by our Legal & Privacy Policy. For more information, please review our Privacy Policy.
Section 11 – Prohibited Uses
You are prohibited from using the website or its content for the following purposes:
We reserve the right to terminate your use of the Service for violating these terms.
Section 12 – Limitation of Liability
We do not guarantee uninterrupted or error-free service. You agree that your use of the Service is at your sole risk. All products and services are provided “as is” without warranties or guarantees of any kind. To the fullest extent permitted by law, we are not liable for damages, including lost profits or data, arising from your use of our Service.
Section 13 – Governing Law
These Terms of Service are governed by the laws of Ontario Any disputes shall be resolved exclusively in the courts of Ontario.
Section 14 – Changes to Terms of Service
We reserve the right to modify these Terms at any time. Changes will be posted on this page, and it is your responsibility to review them periodically. Continued use of our website or services after updates constitutes acceptance of the revised Terms.
Section 15 – Contact Information
If you have any questions about these Terms of Service, please contact us at:
support@globalheroes.com
